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General Data Protection Regulation

Rule n° 2016/679 European Union


The Hotel d'Alsace, Wissembourg run by the SARL HDH is committed to respecting the regulations concerning the processing of our clients' personal data.

Any information collected for your reservation or check-in will remain confidential and will not be communicated to a third party. The storage of credit card data has been subcontracted to Receptio to allow us to comply with the regulations PCS-DSS; all credit card data is encrypted and is automatically deleted 7 days after your check-out date. All other data will be conserved to facilitate future reservations. You are within your rights to ask for all your personal data to be deleted at the end of your stay; in this case your data will be deleted 7 days after your check-out date. Please note that all information necessary for invoicing purposes (surname or company name, travel dates, services invoiced) must be kept by the operating company for 10 years to comply with tax regulations.

If you have a reserved a room through a third party (such as Citotel, Booking.com, Expedia, HRS or a travel agency), please note that we cannot be held responsible for their processing or use of your data.

Citotel are responsible for the data collected for the loyalty card programme; if you wish to have more information concerning how they use your data please send a mail to contact@citotel.com.

The images recorded by our video surveillance cameras are automatically deleted after 24 hours.